Charming Boutique - Terms & Conditions

§ 1

Preliminary Provisions

1. Charmingboutique.pl online store, available at https://charmingboutique.pl
2. These regulations are addressed to Consumers and define the rules and procedure for concluding a Distance Sales Agreement with the Consumer via the Store.

§ 2

Definitions

1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller - a natural person running an unregistered business activity.
3. Customer - any entity making purchases via the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
5. Shop - an online store run by the Seller at the Internet address https://charmingboutique.pl
6. Agreement concluded at a distance - an agreement concluded with the Customer as part of an organized system for concluding distance agreements (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication until the conclusion of the agreement, inclusive.
7. Regulations - these Regulations of the Store.
8. Order - Customer's declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
9. Account - the customer's account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
10. Registration form - a form available in the Store that allows you to create an Account.
11. Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart - an element of the Store's software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product - a movable item/service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement is also understood as - applying to the characteristics of the Product - a contract for the provision of services and a contract for specific work.

§ 3

Contact with the Store

1. Seller's e-mail address: biuro@charmingboutique.pl
2. Seller's phone number: 508 066 374
3. Janina Białoń, ul. Romantyczna 3, 34-324 Lipowa
4. Seller's bank account number, mBank: 06114020040000320275350274
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
6. The Customer may communicate with the Seller by phone between 9:00-15:00.

§ 4

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:

1. end device with Internet access and any web browser
2. active e-mail account,
3. cookies enabled,

§ 5

General information

1. The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing through the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. Prices given in the Store are given in Polish zlotys and are gross prices (including VAT).

§ 6

Creating an Account in the Store

1. To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data:
   • Name
   • Name
   • Email
   • No. phone
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer may at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller. For this purpose, use the appropriate form "Request for deletion of personal data / anonymization" available in the customer panel after logging in to the Store.

§ 7

Ordering rules

An order in the Seller's Online Store can be placed in the following way:

1. using the IT system (websites) of the Online Store,
2. by phone at the telephone number of the sales department appropriate for a given Online Store. Such an order must contain the name and surname of the ordering party, his postal address and e-mail address, NIP number (applies only to business entities purchasing the goods and is used to issue a correct VAT invoice), delivery address, telephone number and names, quantities and prices of the ordered goods.< /li>

§ 8

Offered delivery and payment methods

The Customer may use the following methods of delivery or collection of the ordered Product:

1. Courier delivery,
2. Personal collection
3. Paczkomat

The customer can use the following payment methods:

1. Payment by bank transfer to the Seller's account
2. Cash on delivery
3. Autopay payment gateway allowing customers to quickly and securely make online payments using methods such as:
   • quick transfer
   • Pay by link
   • BLIK
   • traditional transfer

Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9

Orders

1. The customer places an order via an interactive form available on one of the pages of the Online Store. The order specifies, among others: what goods, at what price and in what quantities the customer wants to order to the location indicated by him.
2. After the Customer has correctly placed the order, the Seller sends information about the placed order to the Customer's e-mail address. This information is not a confirmation of acceptance of the Customer's offer. It is only information that the Seller has received the order.
3. The seller then verifies whether the order can be accepted for execution.
4. If the Seller accepts the Customer's order, he sends him information by e-mail about the approval of the order for execution. Upon receipt of such a statement by the Customer, a Distance Sales Agreement is concluded between the parties.
5. If the Customer is a Consumer, the Seller, no later than by the time of delivery of the goods, will confirm to him the conclusion and the agreed terms of the Distance Sales Agreement on a durable medium.

§ 10

Order execution method (DELIVERY)

1. Ordered goods are delivered in the manner indicated by the Customer at the time of placing the order:
1. Parcel sent via courier (All shipments sent via courier are insured - insurance costs are borne by the Seller).
2. paczkomat.
2. If you choose payment in the form of: Payment in advance to the account, the customer is obliged to make the payment within 5 working days from the date of conclusion of the sales contract.
3. If the Customer fails to make the payment, the Seller may withdraw from the Sales Agreement. Withdrawal from the contract takes place by submitting to the Customer, by e-mail to the e-mail address provided by the Customer, a declaration of will to withdraw from the contract. In this case, the sales contract will be considered void and the order canceled. In such circumstances, the Customer or the Seller will not be obliged to each other for any benefits, in particular to pay compensation or its substitute, reimbursement of costs, etc.
4. If the Seller fails to fulfill the obligation within the period specified in the e-mail correspondence addressed to the Consumer, the Consumer may also withdraw from the Sales Agreement concluded remotely. Withdrawal from the contract takes place by submitting a declaration of will to withdraw to the Seller.

§ 11

Right of withdrawal

1. The right to withdraw from the contract without giving a reason is only available to the Customer who is a Consumer.
2. A consumer who has concluded a distance contract via the Online Store may withdraw from it within 14 days without giving any reason
3. The course of the period specified in section 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
4. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date indicated in section 1 runs from the delivery of the last item, batch or part.
5. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period. The statement may be sent electronically, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
6. Consequences of withdrawing from the Agreement:
1. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered void.
2. In the event of withdrawal from the Agreement, the Seller returns the value of the product/products to the Consumer, not later than within 31 days from the date of receipt of the return and its confirmation, .
3. The Seller will return the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
4. The consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
5. The consumer bears the direct costs of returning the Goods (including the cost of delivering them to the Seller).
6. The consumer is responsible for reducing the value of the Product resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of the Product.
7. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be included in the Product description in the Store.
8. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
2. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
3. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery,

§ 12

Complaint and warranty

1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
3. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
4. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
5. The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request has been justified.
6. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.

§ 13

Personal data in the Online Store

1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. Recipients of personal data of the Online Store's Customers may be:
1. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
2. In the case of a Customer who uses the Online Store with the method of electronic payments or a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access and correct their data.
5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.

§ 14

Final Provisions

1. Agreements concluded through the Online Store are concluded in Polish.
2. The information on the websites is only an invitation to conclude a contract within the meaning of the Civil Code.
3. In matters not covered by these regulations, the provisions of applicable law, including the provisions of the Civil Code, shall apply